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Customer Service Executive (1 Year Renewable Contract)

HKMS-MW-19-105

Job ref.:

Date:

Hong Kong

Location:

2+

Seniority:

The client:

  • A market leading virtual bank

What can the client offer?

  • Valuable experience from a market leader with excellent career path
  • Energetic and very good working environment

What are your responsibilities?

  • Deliver efficient and quality customer service by handling customer enquiries on banking products
  • Achieve the service standard and objectives set by management
  • Identify and respond to customer needs and enquries
  • Handle and follow up customer’s complaint
  • Collect and provide customer feedback to supervisor for improvement

What skills/qualification will you need?

  • High diploma or above in any disciplines
  • At least 2 years of working experience from customer service
  • Fluent in Cantonese listening and speaking, proficient in English is preferred
  • Candidates with experience in call center customer service or bank customer service are highly preferred

Who would be suitable for the position?

  • Good service etiquette and skills, customer-oriented, proactive
  • Good interpersonal and communication skills

Apply here

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