Customer Service Executive (1 Year Renewable Contract)
HKMS-MW-19-105
Job ref.:
Date:
Hong Kong
Location:
2+
Seniority:
The client:
- A market leading virtual bank
What can the client offer?
- Valuable experience from a market leader with excellent career path
- Energetic and very good working environment
What are your responsibilities?
- Deliver efficient and quality customer service by handling customer enquiries on banking products
- Achieve the service standard and objectives set by management
- Identify and respond to customer needs and enquries
- Handle and follow up customer’s complaint
- Collect and provide customer feedback to supervisor for improvement
What skills/qualification will you need?
- High diploma or above in any disciplines
- At least 2 years of working experience from customer service
- Fluent in Cantonese listening and speaking, proficient in English is preferred
- Candidates with experience in call center customer service or bank customer service are highly preferred
Who would be suitable for the position?
- Good service etiquette and skills, customer-oriented, proactive
- Good interpersonal and communication skills
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