A market leading virtual bank
What can the client offer?
Valuable experience from a market leader with excellent career path
Energetic and very good working environment
What are your responsibilities?
Deliver efficient and quality customer service by handling customer enquiries on banking products
Achieve the service standard and objectives set by management
Coach, monitor and assist subordinates to perform in a desirable standard and provide constructive feedback for service improvement
Analyze customers' feedback and root causes of complaints, identify areas for improvement, and prepare reports and recommendations for enhancing service quality
Liaison with departments on complaint investigation and settlement
What skills/qualification will you need?
High diploma or above in any disciplines
At least 5 years of working experience from customer service
Fluent in Cantonese listening and speaking, proficient in English is preferred
Candidates with experience in call center customer service or bank customer service are highly preferred
Who would be suitable for the position?
Good service etiquette and skills, customer-oriented, proactive
Good interpersonal and communication skills
Providing us with a copy of your CV will greatly assist us in identifying suitable roles for you. However, under no circumstances will we submit your CV or identify you to any third party without your specific prior knowledge and consent. Only with your express permission will we disclose your details to prospective employers.