Customer Service Expert

HKMS-MW-20-085

Job ref.:

10 Dec 2020

Date:

hong kong

Location:

5+

Seniority:

The client:

  • A market leading virtual bank

What can the client offer?

  • Valuable experience from a market leader with excellent career path

  • Energetic and very good working environment

What are your responsibilities?

  • Deliver efficient and quality customer service by handling customer enquiries on banking products

  • Achieve the service standard and objectives set by management

  • Coach, monitor and assist subordinates to perform in a desirable standard and provide constructive feedback for service improvement

  • Analyze customers' feedback and root causes of complaints, identify areas for improvement, and prepare reports and recommendations for enhancing service quality

  • Liaison  with departments on complaint investigation and settlement

What skills/qualification will you need?

  • High diploma or above in any disciplines

  • At least 5 years of working experience from customer service

  • Fluent in Cantonese listening and speaking, proficient in English is preferred

  • Candidates with experience in call center customer service or bank customer service are highly preferred

Who would be suitable for the position?

  • Good service etiquette and skills, customer-oriented, proactive

  • Good interpersonal and communication skills

Apply here

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