Customer Service Expert

The client:

• A market leading virtual bank

What can the client offer?

• Valuable experience from a market leader with excellent career path

• Energetic and very good working environment

What are your responsibilities?

• Deliver efficient and quality customer service by handling customer enquiries on banking products

• Achieve the service standard and objectives set by management

• Coach, monitor and assist subordinates to perform in a desirable standard and provide constructive feedback for service improvement

• Analyze customers' feedback and root causes of complaints, identify areas for improvement, and prepare reports and recommendations for enhancing service quality

• Liaison  with departments on complaint investigation and settlement

What skills/qualification will you need?

• High diploma or above in any disciplines

• At least 5 years of working experience from customer service

• Fluent in Cantonese listening and speaking, proficient in English is preferred

• Candidates with experience in call center customer service or bank customer service are highly preferred

Who would be suitable for the position?

• Good service etiquette and skills, customer-oriented, proactive

• Good interpersonal and communication skills

Apply here

Note:

Providing us with a copy of your CV will greatly assist us in identifying suitable roles for you. However, under no circumstances will we submit your CV or identify you to any third party without your specific prior knowledge and consent. Only with your express permission will we disclose your details to prospective employers.

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