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Customer Service Manager

HKMS-JC-19-070

Job ref.:

Date:

Hong Kong

Location:

5

Seniority:

The Client:

  • A reputable retailer with more than 10 stores in Hong Kong

 

What can the client offer?

  • Opportunity to take charge of the CS department and build the team

  • Friendly working environment

 

What are your responsibilities?

  • Manage and supervise the CS department to achieve the Company’s Service KPI

  • Handle customers’ enquiries and complaints through various channels including customer hotline, email and other social media platforms (Facebook and Instagram etc) in a professional manner

  • Analyze customers’ opinions and complaints; provide recommendations to ensure customer satisfaction

  • Communicate with Operation team, Marketing team and Merchandising team on customer feedbacks to continuously improve brand image

  • Identify areas for improvement; prepare periodic reports to management

 

What skills/ qualification will you need?

  • Degree holder in Business Administration, Marketing or related discipline

  • Min 5 years of customer services experience

  • Fluent in both spoken/written English, Cantonese and Mandarin

  • Proficient computer knowledge in MS Office

 

Who would be suitable for the position?

  • Able to work under pressure

  • Detail-minded, independent, presentable and well-organized

  • Able to prioritize and handle multiple tasks at a time

  • Excellent communication and interpersonal skills

Apply here

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