Customer Service Manager

The Client:

• A reputable retailer with more than 10 stores in Hong Kong

What can the client offer?

• Opportunity to take charge of the CS department and build the team

• Friendly working environment

What are your responsibilities?

• Manage and supervise the CS department to achieve the Company’s Service KPI

• Handle customers’ enquiries and complaints through various channels including customer hotline, email and other social media platforms (Facebook and Instagram etc) in a professional manner

• Analyze customers’ opinions and complaints; provide recommendations to ensure customer satisfaction

• Communicate with Operation team, Marketing team and Merchandising team on customer feedbacks to continuously improve brand image

• Identify areas for improvement; prepare periodic reports to management

What skills/ qualification will you need?

• Degree holder in Business Administration, Marketing or related discipline

• Min 5 years of customer services experience

• Fluent in both spoken/written English, Cantonese and Mandarin

• Proficient computer knowledge in MS Office

Who would be suitable for the position?

• Able to work under pressure

• Detail-minded, independent, presentable and well-organized

• Able to prioritize and handle multiple tasks at a time

• Excellent communication and interpersonal skills

Apply here

Note:

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