Customer Service Manager
HKMS-JC-19-070
Job ref.:
Date:
Hong Kong
Location:
5
Seniority:
The Client:
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A reputable retailer with more than 10 stores in Hong Kong
What can the client offer?
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Opportunity to take charge of the CS department and build the team
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Friendly working environment
What are your responsibilities?
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Manage and supervise the CS department to achieve the Company’s Service KPI
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Handle customers’ enquiries and complaints through various channels including customer hotline, email and other social media platforms (Facebook and Instagram etc) in a professional manner
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Analyze customers’ opinions and complaints; provide recommendations to ensure customer satisfaction
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Communicate with Operation team, Marketing team and Merchandising team on customer feedbacks to continuously improve brand image
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Identify areas for improvement; prepare periodic reports to management
What skills/ qualification will you need?
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Degree holder in Business Administration, Marketing or related discipline
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Min 5 years of customer services experience
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Fluent in both spoken/written English, Cantonese and Mandarin
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Proficient computer knowledge in MS Office
Who would be suitable for the position?
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Able to work under pressure
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Detail-minded, independent, presentable and well-organized
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Able to prioritize and handle multiple tasks at a time
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Excellent communication and interpersonal skills
Apply here
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