Customer Service Supervisor

HKMS-MW-21-030

Job ref.:

20 Apr 2021

Date:

Hong Kong

Location:

6+

Seniority:

The client:

  • A well-known conglomerate with various businesses in HK, PRC and APAC

What can the client offer?

  • Valuable working experience in a sizable organization

  • Attractive benefit package

What are your responsibilities?

  • Act as the customer service team lead and report to the Customer ServiceManager in reviewing and execute the group’s customer experience and ensure the process and standard are aligned in all service centers

  • Conduct regular site visits to ensure service standards are met

  • Provide training to junior staff in order to improve customer service standard

  • Monitor the customer service team’s performance and workflow

  • Work closely with both internal parties and external vendors to improve processes, work efficiency and facilitate standardization

What skills/qualification will you need?

  • Higher diploma or degree holder in any related disciplines

  • Minimum 6 years’ customer service experience including 2 years’ in supervisory level

  • Proficient in MS office (Word, Excel, PowerPoint) and Chinese word processing

  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)

  • Shift duty is required

Who would be suitable for the position?

  • Presentable, customer oriented, and able to work under pressure

  • Well-organised, able to work under minimum supervision, and self-motivated

Apply here

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