10 May 2022
A well-known conglomerate with over 25,000 employees in Hong Kong
What can the client offer?
Valuable working experience in a sizable organization
Attractive benefit package
What are your responsibilities?
Responsible for the CRM and BI system development and implementation, and the design of operating models
Act as the project manager and in-charge of monitoring project timeline, scope, governance and risks in relation to future-state business requirements for system development
Analyse and evaluate the KPIs of the performance of the current CRM & BI systems, and identify gaps and improvements for redesign to the future state
Continuously endeavour improvement via communication with business heads and end-users for their requirements
Work closely with both external vendors, agencies, consultants and internal IT team in formulating UAT framework, use cases and business scenarios
Perform analysis and simulations in support of business decisions making including feasibility studies, business plan, policy review and behavioural analyses
What skills/qualification will you need?
Bachelor degree holder or above in statistics, data sciences, marketing, information system or related disciplines
At least 10 years of solid work experience in customer database or CRM system development & management, data analysis, with minimum of 6 years in managerial level
Extensive project management skills and system implementation experience in large-scale projects involving CRM, customer database, mobile app and channels
Knowledge in BI tools (e.g. Tableau) and hands-on experience in SQL, SAS or R
Good command in English and Chinese
Who would be suitable for the position?
Excellent project management and problem solving skills
Ability to work effectively across internal stakeholders and external organizations
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