Membership Intelligence Manager

HKMS-MW-20-033

Job ref.:

Date:

Hong Kong

Location:

8-10

Seniority:

The client:

· A well-known conglomerate with over 25,000 employees in Hong Kong


What can the client offer?

· Valuable working experience in a sizable organization

· Attractive benefit package


What are your responsibilities?

· Responsible for the development and implementation of CRM and data analytics platform, and ensure smooth successful project implementation by collabrating closely with both internal IT teams and external parties

· Analyse customer behaviour and insights by integrating the data collected from different sources and channels

· Improve data analytics competences and utilize modelling techniques through customer segmentation, clustering, data mining etc.

· Ensure data mapping and effectiveness by liaising with technical team and business teams

· Formulate data management and governance strategies and guidelines to ensure data accuracy, integrity and consistency


What skills/qualification will you need?

· Bachelor degree in BBA, information system, Computer Science, Statistics or other related disciplines

· At least 8 years of relevant working experience in CRM or data analytics platform implementation

· Experience in analysing customer behaviour in digital channel would be an advantage

· Familiar with database management and analysis, data visualization tools (e.g. Tableau). Hands-on experience in SQL, SAS, R

· Candidates with experience in MS Dynamics CRM are highly preferred

· Good command in English and Chinese


Who would be suitable for the position?

· Strong organizational skills, good communication and interpersonal skills

· A good team player

Apply here

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