Warranty Specialist

HKMS-MW-21-032

Job ref.:

22 Apr 2021

Date:

Hong Kong

Location:

6+

Seniority:

The client:

· A well-known conglomerate with various businesses in HK, PRC and APAC


What can the client offer?

· Valuable working experience in a sizable organization

· Attractive benefit package


What are your responsibilities?

· Handle and resolve the warranty claims from customers

· Manage the storage and transportation of used-parts under warranty

· Keep track of the number of warranty applications and confirm the claims fee

· Confirm the quantity, type and cost of the approved warranty

· Work closely with customer service team, and provide documents and reports according to the requirements

· Handle inquiries (phone calls or emails) from customers; responsible for troubleshooting and provide solutions

· Work closely with maintenance consultants and technicians to ensure      the operation of the maintenance centre


What skills/qualification will you need?

· Diploma or higher in any related disciplines

· Minimum 6 years of experience in automobile maintenance

· Holder of type 1 or 2 driver’s license

· Good command of spoken English and Chinese

· Proficient in MS office and Chinese typing


Who would be suitable for the position?

· Presentable, customer oriented, and able to work under pressure

· Well-organised, able to work under minimum supervision, and self-motivated

Apply here

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