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Intelligence Planning & System Manager


Job ref.:

10 May 2022


Hong Kong




The client:

  • A well-known conglomerate with over 25,000 employees in Hong Kong

What can the client offer?

  • Valuable working experience in a sizable organization

  • Attractive benefit package

What are your responsibilities?

  • Responsible for the CRM and BI system development and implementation, and the design of operating models

  • Act as the project manager and in-charge of monitoring project timeline, scope, governance and risks in relation to future-state business requirements for system development

  • Analyse and evaluate the KPIs of the performance of the current CRM & BI systems, and identify gaps and improvements for redesign to the future state

  • Continuously endeavour improvement via communication with business heads and end-users for their requirements

  • Work closely with both external vendors, agencies, consultants and internal IT team in formulating UAT framework, use cases and business scenarios

  • Perform analysis and simulations in support of business decisions making including feasibility studies, business plan, policy review and behavioural analyses

What skills/qualification will you need?

  • Bachelor degree holder or above in statistics, data sciences, marketing, information system or related disciplines

  • At least 10 years of solid work experience in customer database or CRM system development & management, data analysis, with minimum of 6 years in managerial level

  • Extensive project management skills and system implementation experience in large-scale projects involving CRM, customer database, mobile app and channels

  • Knowledge in BI tools (e.g. Tableau) and hands-on experience in SQL, SAS or R

  • Good command in English and Chinese

Who would be suitable for the position?

  • Excellent project management and problem solving skills

  • Ability to work effectively across internal stakeholders and external organizations

Apply here

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