Membership Analysis Support Manager

The client:

• A well-known conglomerate with over 25,000 employees in Hong Kong

What can the client offer?

• Valuable working experience in a sizable organization

• Attractive benefit package

What are your responsibilities?

• Act as a business partner and provide solutions on CRM and business intelligence to different business units

• Conduct in-depth business portfolio review and analysis to drive business strategy and increase customer profitability

• Support customer profiling to identify customer behaviour and formulate customer segment for targeting

• Adopt data driven culture to incorporate business intelligence into daily processes, review business performance

• Conduct quantitative analysis to identify new business opportunities, optimize the profitability of the business and ascertain root cause of business’ issues

What skills/qualification will you need?

• Bachelor degree holder in Statistics, Quantitative Analysis, Information System, Computer Science or related disciplines

• At least 8+ years of experience in CRM and data analytical background

• Candidates with experiences in predictive analytics is a PLUS

• Hands-on experience of relational database, maintain and compose sophisticated SQL scripts

• Extensive knowledge in using MS Excel, MS Access and SQL; knowledge and experiences in using SPSS and Tableau are highly preferred

• Capability in handling voluminous data and writing efficient queries

Who would be suitable for the position?

• Strategic mind-set with strong business acumen

• Sound understanding on data quality governance and quality assurance execution